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content strategy

Happy Twitter Accidents


As some of you may know, I am on Twitter under not only one, but two aliases: @wd45, my personal account, and @PRI, for my company.

Anyone that manages multiple Twitter accounts will tell you that the third-party applications out there, like Seesmic and TweetDeck were a godsend for easily managing them. Mostly. TweetDeck makes is almost too easy to make a…mistake.

I maintain a firewall between these two accounts for more than one reason — I am interested in maintaining my own identity on the @wd45, with ridiculous pictures [see this or this] posted to Twitpic, the easy Twitter-linking, photo posting service. Things that I post there might not interest someone that follows the @PRI account.

The @PRI account services the needs of the company, and I have been quite diligent about what makes the cut and what does not. People expect certain things from the company, and they will be expecting that same level of quality and consideration from the @PRI tweets.

This has been a super-successful venture, with two happy mistakes.

Once, a follower had sent a real direct message (a DM, in Twitter parlance), to which I responded via the same, private channel. Or so I thought.

She had offered a note of praise for the company. I looked at her profile page to ensure that the account was real, and noticed that the URL in her bio was yoga-related. In the interest of forging that personal, real-person connection, I said:

Thanks for listening. I practice yoga twice each week as well as daily meditation. I don’t know what I would do without it.

That was not a DM.

It went to the 5,000 or so followers the account had at the time.

Realizing my misstep, I quickly evaluated my options:
-erase it, hope noone notices
-send out an ‘oops’ message and hope that folks ignore it

I chose the latter, but folks did not ignore it. The first response said, “Yeah, I thought that was pretty random. :)” About a dozen people were thrilled by it. Some even said “It is nice to know that you are a real person.”

This could have been an isolated incident, meant as a heuristic tool. Never again would it happen. Vigilance must be maintained!

It was, until this week. I was excited to post a somewhat personal thing to @wd45. September 23 was John Coltrane’s birthday. I was going to show my jazz acumen to my followers by saying this:

You might notice that it is on the @PRI account. Oops again.

There were seven re-tweets, and one other related response.

Again, this reinforces the notion that people want that personal, real-life connection with those they follow in the social media realm; even brands.

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content strategy

090909 was a time machine

Three items happened in the past week that made me think that I stepped out of a time machine rather than the bus.

1. The Beatles had their albums reissued on CD
2. The iPod Nano update included a FM radio
3. The Chevy Volt electric car will now include a hitch so that it can be pulled by horses

OK, one of those things is silly. The other two are just bewildering.

The Beatles catalog of albums was reissued on 090909. [Yes, clever, Revolution No. 9]. This is of interest, from my perspective, for two reasons.

First: In the late 1980s, the Fab Four’s albums were all issued on CD, just like all of the other rock giants – Elvis, the Stones, etc. And there was mixed response. That was fairly early in the world of the CD; people were starting to get the hang of properly mastering for the medium. Prior to that, things were mixed and mastered with LP or cassettes in mind, leaving the CDs sounding thin compared to the old LPs everyone was used to hearing.

The record companies and artists [or their estates] realized this, and reissued the entire catalog of other major selling artists once again, twice, or even three or four times over. While working in a record store in college, I witnessed on a few occasions complete reissues of all of the albums of both Miles Davis and KISS [to mention a couple of disparate examples]. Add a bonus track, add a new set of liner notes, better the sound, and you have money in the wallet. Easy peasy. Not so with the Beatles.

The Liverpool Lads had to wait for quite some time before the catalog was given a more just edition. The audiophiles and Beatlemaniacs will be buying these, and folks that missed them the first time around, but there is another group that will not. THE KIDS.

We have talked about it here in the past, and album sales reinforce this time and again. Kids consume tons of music. Kids aren’t lining up for CDs anymore. Kids will, however, buy the video game that features those songs. Smart move with the Rock Band thing.

Even Apple is feeling the heat when it comes to the decline in music sales. In a bid to remain relevant, they announced, also on 090909, that the iPod Nano would now include an FM tuner. I thought it was a nice feature on the Zune, when it rolled out. I am sure it was a selling point for the seven or eight people that bought Zunes. But for the newest iPod? Seems a little late for the party.

Paid Content ran a piece about this very situation, citing a Forrester study.

I am well aware that the user base for the iPod Nano is larger than non-CD-buying teens, but Apple is a company that has staked its claim on the cutting edge.

All of this leaves me as bewildered as if Chevrolet would have actually put a horse hitch on the Volt.

The Beatles catalog should have been reissued properly years ago. And the iPod should have included an FM tuner from the start. The question remains — why now?

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content strategy

I rented a movie from Amazon

[image: Flickr via user aka Kath (cc: by)]

I like to take things slow sometimes.

I never bought a VCR – the one I used for years was won at the University of Northern Iowa Jazz Band concert. It was a door prize. The grand prize.

I did spend three bills on a DVD player back in 1999, though. I am not always behind the curve.

Fast forward [ha! pun intended! OMG!] to 2009. I have canceled both my OUTRAGEOUSLY EXPENSEIVE Comcast Digital Cable package and all of its on-demand video capabilities. Also on the scrap heap is my Netflix membership, victim of one too many scratched-beyond-playable DVDs delivered [and more often, simply unwatched].

Some family is visiting, so what am I to do? Time to make good on that promise of being moderately technologically literate and use the internets to entertain my guests. I had two options, as far as I was concerned: iTunes or Amazon. I like both because I have established accounts with each. One click or two, no need to fetch my wallet, and I will soon be viewing.

After looking at iTunes, it appears that I will need to wait until the 1.21 gigawatts [or GB, if you must] completes downloading before my viewing can begin. Moving along…

Amazon has the option for download, but also the on-demand feature. [I got used to the on-demand feature with Netflix — one of the reasons I kept that subscription for so long.] I clicked and we were off.

Picture quality was fine for me and my 9-year-old non-HDTV. As a matter of fact, the quality was as fine as my DVD player through an S-Video cable, a feat that still boggles the mind.

Is there a parable here?

When it comes to something as fleeting as rental entertainment, the on-demand is going to win out in many households. Downloads will have their place where connectivity is lacking or portability is priority. But, as long as people are plopping down in their living rooms, this will be the pick.